Water Damage

About Water Damage

There are many ways in which water damage can occur. Escape of liquid, including appliance leaks and burst pipes, plumbing back-flow, external flooding, firefighting-related flooding after a fire, and roof or gutter damage, can all result in significant and irreversible damage to your property and contents if not addressed quickly.

Commercial, strata, and residential property all face the same potential consequences of unresolved water damage. Whether the water damage has been exposed to the walls, ceilings, floors, furniture, or other contents, the degree of damage increases exponentially the longer the exposure is. Excel Group is available 24/7 to ensure we can assist, mitigate, and restore your water damage incident as quickly as possible in all emergency situations.

Depending on the cause of your loss, our methods and approaches will be consistent with the category of water to ensure further damage is prevented and the property is clean, sanitised, and habitable. Our IICRC certified technicians are trained to safely and appropriately approach all types of water including Category 3 (sewerage-contaminated) water. At Excel Group, we also invest in the latest drying technology and methodology so we can minimize damage faster and confidently mitigate any future damage from occurring.


Frequently Asked Questions

Q: What type of water damage do you assist with?
A: We assist with all types of water including Cat 1 (clean water), Cat 2 (grey water), and Cat 3 (black water or sewerage contaminated water). We also assist with storm or catastrophe related damage and mould contamination resulting from untreated water damage.
Q: How experienced is your team?
A: All our technicians are IICRC S500 and IICRC AMRT qualified and certified. Our team is experienced with all types of water damage mitigation and restoration, including category 3 water, and are equipped with appropriate PPE to ensure all safety regulations are met.
Q: What types of buildings do you restore?
A: We service all strata, commercial, and residential properties.
Q: Which areas do you service?
A: We service all suburbs within the greater Sydney region.
Q: How quickly can you respond to a job request?
A: We have a 24/7 emergency response phone line on 1300 965 400. Depending on the urgency, we can be on-site within minutes across all Sydney suburbs.
Excel Group Fire Damage Services

Fire & Smoke Damage

Remediation, Odour Control, & Air Cleaning

Excel Group Storm Damage Services

Storm & Catastrophe Response

First Response & Make-Safe

Excel Group Mould Damage Services

Mould & Biohazard Remediation

Make-Safe, Mitigation, & Remediation

Call Us:
1300 965 400
(24hr Emergency Response Line)


Email Us:


6 Seville St, North Parramatta
NSW 2151

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Excel Group

A specialist mitigation and restoration group servicing all of Sydney since 1993. We are equipped to assist with water damage, fire and smoke damage, storm catastrophe events, mould contamination, and biohazard contamination. We are available 24/7 for emergency response and expertise.

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